"This was an excellent class and an absolute must for anyone wishing to understand the value that Support Account Management can add to an organisation" - DC (September 2008)

"Excellent support material. Excellent instructor." - BP (November 2008)

"Maybe too much homework each night. Fast-paced but very interesting. Knowledge of the instructor is excellent." - ST (November 2008) "The course was very well presented. Points were explained extremely well backed up by good knowledge." - RB (December 2007)

"Very good and worthwhile course." - NJ (December 2007)

"Well presented in a manner that holds your attention." - JM (December 2007)

"First class course, first class instructor. Very happy!" - NS (June 2007)

"The trainer was very good and knew his material well. It's highly beneficial that he had a lot of service experience." - PN (June 2007)

"Great course, good content, great instructor. Thanks." - SG (December 2008)

"It was good to have an explanation of KCS with good examples and to understand the integration of incident, knowledge and problem." - CM (December 2008)

"Very detailed. For me it was the first contact to knowledge management. Very good" - UV (December 2008)

"Thank you for the quality of the workshop. I think it was the right level of information for a first approach on KCS and it gave me a very good understanding of the benefits and challenges." - SP (October 2007)

"A very useful course which opened my eyes to some best practices and all the 'ditches' we are falling into." - GC (June 2007)

"Excellent course. Just what I needed and I would recommend others attend." - MG (June 2007)

"It was a great course, Greg is a fantastic trainer who knows his subject incredibly well and brings it alive with lots or relevant examples. There is nothing I would change about the course which is rare, I usually manage to find something. Just cannot wait to get started on that KCS....." - IV (June 2007)

"Excellent course. Time to re-evaluate my methods!." - JD (November 2008)

"Very good instructor - enthusiastic, clear, examples, etc." - AB (November 2008)

"Very good presentation and material which is very relevant to what I am doing. Thank you Steve." - AT (November 2008)

"Steve is the key point. His experience on support allows him to provide live examples of the different situations he has experienced." - AB (November 2008)

"Fantastic class. Need more like it for everyone in the organisation." - MS (March 2008)

"The best course and instructor I've been on regarding problem solving and troubleshooting." - MV (March 2008)

"Working 6 years in a support role, this was the most effective training I have received...There are several nuggets of gold and diamonds which made this class very valuable to me. I'm very happy that I had the chance to be in this class." - PH (March 2008)

"Well Done. More CAEs should go on this course." - PM (October 2007)

"This was a good course to attend. I will implement the learning in my routine at work." - AK (October 2007)

"Really good class. I'll start using some more of the techniques to improve my efficiency." - GM (October 2007)

"Useful information which came at right time for me (as beginner in support). Lateral thinking is a way to explore in the future." - AL (July 2007)

"Very informative. Looking forward to putting what I learnt into practice. Particularly interested in the documentation and capturing information in our knowledgebase." - JW (July 2007)

"Like the “take aways” – ideas that could benefit the whole organization, not just the individuals in the class." - PY (July 2007)

"Liked the extra information on stress management and email presentation. Good course for non-technical support people or those new to a customer support department. Certification test good idea." - MW

"The instructor delivered a high standard presentation with interaction to the course." - FM

"Good participation. Instructor was friendly and made a great effort and was successful in keeping the class's attention for the entire time." - DM

"Extremely impressed with Steve's knowledge and training style. Fantastic." - NS (January 2010)

"Very, very good training & very helpful (first time I can see immediate practise after a training). I am so happy to have done it. Congratulations to Steve!" - AB (January 2010)

"An excellent course. Probably the most relevant training I've undertaken in years! Great real world examples reinforced all of the concepts. I can see me using things learned this week almost immediately." - SH (January 2010)

"Once more, another excellent course from SGSA. Thanks very much Steve". - DT (September 2009)

"Steve Brand is an excellent presenter. His way of mixing theories with examples really makes the things you learn stick". - CF (September 2009)

"This is the best course I have attended in the last 10 years. I will strongly recommend it to colleagues/friends. Top marks for the instructor!!!" - FR (September 2008)

"I would like to thank Steve for his training style - he used a lot of examples which suited my learning style. I have learned a lot from this class and wanted to implement ideas generated from attending this class." - HM (September 2008)

"Absolutely fantastic! Not only values for career, but life also. Great instructor and great content. A lot to fit in with the time, but still excellent." - EH (May 2008)

"I just want to stress the very high level of satisfaction I obtained from this course lead by Steve. This is the first time I really felt a training was made for me - I can only hope it's not the last!" - AT (February 2008)

"Just thought that I'd let you know that I really enjoyed the course and found your practical examples really useful to be able to fully appreciate the theory." - RP (February 2008)

"Simply perfect - the training and especially the teacher." - WH (November 2007)

"More of the same. Keep doing what you are. I do not see anything to improve." - GC (November 2007)

"This is an excellent course that should be attended by all people new to support and even as a refresher (once a year). Class size was perfect. Enough people to share ideas with, but not so many that it felt like a crowd." - TG (December 2008)

"Really enjoyed this course. Good fun. Learnt some new techniques that will be valuable." - LC (December 2008)

"Very good course. High quality that exceeded my expectations." - CS (September 2008)

"Steve's industry experience gave real relevance to the topics discussed." - BI (February 2008)

"Before this, I thought I was a reasonably good support engineer. I now see the error of my ways and I will put a lot of this into practice immediately." - JA (December 2007)

"The class was very interesting and useful for me. I will apply what I've leaned as soon as possible." - LC (December 2007)

"The course is fantastic! Really helpful and extremely useful. Thank you very much, Steve." - IS (July 2007)

"A very useful, informative and relevant course. Steve is very knowledgeable about the subject - Thank you!" - AT (July 2007)

"I got a lot out of it. Very well presented. Good interaction." - SR (March 2007)

"Good course and instructor." - DA (July 2008)

"I thought the class was very well-paced and the style was very effective." - IW (July 2008) "Well presented course and good materials. A good level of knowledge and well paced." - JM (July 2008)

"Instructor was very interesting, open-minded and very focused on his job. We can feel a very relevant experience in support management." - HS (April 2007)

"Very clear and well presented. Top marks." - NM (April 2007)

"Instructor was excellent and made the course very interactive and instructive. Well prepared. Thank you!" - RM (April 2007)

"The class had a good learning curve and was very informative. Steve was very helpful and accommodating." - CF (April 2007)

"Steve is fantastic. I had a lot of fun during the course. Attending this course has been one of the best decisions I have made. Can't wait to try some new things at work. This has made me think in a new direction." - GR (March 2009)

"It surprised me actually how easy it was to follow for a guy like me without excellent English verbal skills. Teacher did good job. I like that he spent some time on personal issues within my management job." - SB (March 2009)

"I felt that experience (real-life) of the instructor added to the success of the course." - EM (April 2008)

"This course was truly eye-opening and humbling. The instructor was fantastic." - NM (April 2008) "Steve is a fantastic trainer and his knowledge and experience helped bring the course to life and add meaning to it." - MC (September 2007)

"Fantastic course and beyond. Thank you!" - SG (May 2007)

"Enjoyed openness of the course. Steve gave valuable advice and feedback." - MC (May 2007)

"The presenter Donna was very good. She involved the whole class and mixed up groups so that at the end of the course I had worked with everyone in the group. Excellent presentation!!!" - PK (January 2007)

"Very well presented and kept me engaged for the course duration." - MP (January 2007)