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Home - Welcome to the web site for
SGSA Limited, the resource site for the senior management of customer service,
technical support and field service organisations. |
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About Us - Headquartered in
Harpenden, Hertfordshire, SGSA supports the service industry by providing career
development for support and service employees and the creation and sharing of
best practices for the industry. |
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SCP Standards - SGSA is the
preferred partner for Service Strategies in Europe, Middle East and Africa and
assist organisations prepare for certification under the Service Capability &
Performance (SCP) Standards. |
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SCP Features - The Service
Capability & Performance (SCP) Standards focus on developing and implementing
best practices that improve customer satisfaction and loyalty while driving
operational efficiencies within the organisation. |
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SCP Benefits - The Service
Capability & Performance (SCP) Standards provide a host of benefits for quality
minded organisations. |
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Who's Certified? |
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Sponsor Companies |
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Ask for more information |
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Consulting Services -
As veterans in the industry, SGSA has the expertise, knowledge and tools
available to help your organisation deliver the level of service your customers
expect. |
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Career Development -
SGSA provides specialised career training and development for the service and
support industry. |
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Resources - Register today for
free access to over one hundred and thirty industry articles, case studies,
presentations and whitepapers. |
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Calendar - Check out schedule for
upcoming events and public classes. |
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News - Chek out our company news |
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Contact Us |
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SGSA Limited
Enterprise House
5 Roundwood Lane
Harpenden
Hertfordshire AL5 3BW
United Kingdom
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| Tel: |
0845 330-6457 |
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+44 (158) 246-3612 (from outside of the UK) |
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| Facsimile: |
0845 330-6458 |
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+44 (158) 264-7919 (from outside of the UK) |
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| E-mail: |
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