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The Service Capability & Performance (SCP) Standards focus on developing and implementing best practices that improve customer satisfaction and loyalty while driving operational efficiencies within the organisation. The standards include several key features that enable these objectives.
Independent Audit of Service Quality
Participating organisations have the opportunity to undergo an independent audit of their operations annually to ensure they are meeting the stringent requirements defined in the SCP Standards.
Industry Benchmarking
The unique evaluation process used to measure performance enables benchmarking among certified organisations for all business factors defined in the programs.
Best Practice Sharing |
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Participants in the SCP Standards have access to best practices used within the community through online best practice examples, best practice showcase events held around the world, and through networking with peers in the industry. The best practice sharing helps to enhance performance and leverage the experiences of industry leading organisations.
Certification Insider Newsletter
The Certification Insider newsletter helps keep SCP Standards program participants up to date on what''s happening in the community. The monthly newsletter includes information on upcoming events, newly submitted best practice examples, articles, and other valuable information.
Member Website
SCP Standards participants have access to a member website dedicated to providing information and best practices to the standards community. |
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