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Pro-Cubed UK divests support career development programs and industry best practices programs to SGSA (London, 14 January 2008).

SGSA today announced that it has acquired the prestigious Service Capability & Performance (SCP) standards and career development programs from Pro-Cubed UK. "This acquisition is good news for our customers as it allows us to focus on our core product offerings; the extra instructors will also allow us to expand our public class schedule in 2008" states Steve Brand, Managing Director for SGSA. "Although the new company has been established to expand the Service Strategies' products in Europe, we will continue business as usual for customers of Pro-Cubed UK that have adopted the Service Strategies' career development programs as the standard for their service employees".

The change establishes SGSA as the preferred partner for the Service Strategies programs in Europe, the Middle East and Africa.  "We are looking forward to working with SGSA" said John Hamilton, President and CEO for Service Strategies. "The launch of this new company allows us to re-position the value of the SCP standards programmes in the marketplace. Steve Brand is a recognized service industry expert. He and his team will continue to deliver the renown Support Centre Management curriculum along with other career certification programmes". 

About SGSA Limited
Headquartered in Harpenden, Hertfordshire, SGSA supports the service industry by providing career development for support and service employees and by the creation and sharing of industry best practices.  The company hosts over twenty public training classes per annum and offers consulting services in preparing companies for SCP Standards certification, strategic planning, operations analysis, benchmarking and service process reengineering. 

About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development programs that ensure delivery of consistent, high-quality service and support.  The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence.

For more information, visit www.sgsa.com, telephone 0845 330 6457 or email us at enquiries@sgsa.com.

 

Partner Press Releases

Wind River EMEA earns Certification under the Prestigious Services Capability & Performance (SCP) Standards (Maidenhead, UK, 25 January 2008, Service Strategies Corporation)

CompuCom Systems Achieves Certification under the Prestigious Services Capability & Performance (SCP) Standards for 10th Consecutive Year (Dallas, TX, 28 January 2008, Service Strategies Corporation)

Landmark Receives Global Certification for Quality Customer Support (Houston, TX, 3 January 2008, Service Strategies Corporation)

Nokia Earns Prestigious Service Capability & Performance (SCP) Certification for its Global Technical Assistance Center (Ottawa, 20 December 2007, Service Strategies Corporation)

GE Healthcare IT Receives Prestigious SCP Standards Certification for Centricity Enterprise (Barrington, IL, 18 December 2007, Service Strategies Corporation)

Service Strategies Launches eService Standards Program (San Diego, CA, 20 June 2007, Service Strategies Corporation)