News

For more information on any of the following news events please contact us at enquiries@sgsa.com.

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Service Desk & IT Support Show
Come and visit our stand at the UK's leading IT service management and support event at Earls Court in April 2010.  Steve Brand, Senior Consultant at SGSA Limited, will be speaking on Knowledge-Centered Support at 11.15am on the first day of the show and also chairing two discussion groups.    Find out more about the show here Service Desk & IT Support Show.
(London, 4 January 2010). 

  

 

Service Management: Maximising Profits through Customer Loyalty
This supplement published with The Times features the following article written by Steve Brand, Senior Consultant at SGSA Limited.  The unabridged version of this article is available from our Resources area.
(London, 6 December 2008).

[pdf, 526 KB]

  

Archive

Pro-Cubed UK divests support career development programs and industry best practices programs to SGSA
(London, 14 January 2008).

 

 

 

 

 

 

 

 

 

Partner Press Releases

Wind River EMEA earns Certification under the Prestigious Services Capability & Performance (SCP) Standards (Maidenhead, UK, 25 January 2008, Service Strategies Corporation)

CompuCom Systems Achieves Certification under the Prestigious Services Capability & Performance (SCP) Standards for 10th Consecutive Year (Dallas, TX, 28 January 2008, Service Strategies Corporation)

Landmark Receives Global Certification for Quality Customer Support (Houston, TX, 3 January 2008, Service Strategies Corporation)

Nokia Earns Prestigious Service Capability & Performance (SCP) Certification for its Global Technical Assistance Center (Ottawa, 20 December 2007, Service Strategies Corporation)

GE Healthcare IT Receives Prestigious SCP Standards Certification for Centricity Enterprise (Barrington, IL, 18 December 2007, Service Strategies Corporation)

Service Strategies Launches eService Standards Program (San Diego, CA, 20 June 2007, Service Strategies Corporation)