Telephone: 0845 330-6457
Facsimile: 0845 330-6458
Email: enquiries@sgsa.com
If you cannot find the answer to your question here, please contact us at enquiries@sgsa.com.
Q: How can I book discounted
accommodation at the Marriott Heathrow/Windsor Hotel?
A: Click here for instructions on booking rooms at the SGSA
corporate rate.
Q. Why doesn't the hotel website let me
book a room at the discounted rate?
A. This is probably because only six rooms are held per class and
either they may all be taken or because all unreserved held rooms
are released one week before the class. If you are having
trouble finding suitable accommodation please contact us.
Q. Is there more reasonably priced
accommodation nearby?
A. The Innkeepers Lodge Slough/Windsor is opposite the Marriott
Heathrow/Windsor Hotel.
Q: What is the dress code for classes?
A: Casual and comfortable but respectful of others!
Q: What time do classes start and
finish?
A: Classes begin at 9.00am each day and usually finish at around
5.00pm. Some classes have a half day on the last day and
finish at lunch time, check your Notice of Registration email to see
if this applies to your class.
Q: Will lunch be provided?
A: Lunch is provided for all public training classes. If you have a
special dietary need please let us know before the first day of
class. Lunch is not provided for classes that finish at lunch
time.
Q: Will Internet access be provided in
the classroom?
A: No, but the hotel offers a wireless broadband connection that can
be purchased by credit card. Note that students are asked to keep
their notebook computers closed during lectures.
Q: Why haven't I received my online test
username and password?
A: You should receive an email from Service Strategies within five
days of completing the class. If you do not receive this email
please contact us at
enquiries@sgsa.com.
Q: Where do I find the website for the
online test?
A: In the email that contains your online test and password and also
in the related resources section of this web page.
Q: Does the online test expire?
A: Yes, the test must be taken within ninety days of receiving the
email. However, we recommend that students take their tests within two
weeks of the class ending.
Q: What happens if I fail the online
test?
A: If required, either you or your employer can purchase an
additional online test key. You do not need to retake the class.