Telephone: 0845 330-6457
Facsimile: 0845 330-6458
Email: enquiries@sgsa.com
We pride ourselves on the quality of our career development courses and instructors. Here is a small sample of the more recent comments that we have received from students attending our classes.
Account Management for Support
"This was an excellent class and an absolute must for anyone wishing to understand the value that Support Account Management can add to an organisation" - DC (September 2008)
"Extremely impressed with Steve's knowledge and training style. Fantastic." - NS (January 2010)
"Very, very good training & very helpful (first time I can see immediate practise after a training). I am so happy to have done it. Congratulations to Steve!" - AB (January 2010)
"An excellent course. Probably the most relevant training I've undertaken in years! Great real world examples reinforced all of the concepts. I can see me using things learned this week almost immediately." - SH (January 2010)
"Once more, another excellent course from SGSA. Thanks very much Steve". - DT (September 2009)
"Steve Brand is an excellent presenter. His way of mixing theories with examples really makes the things you learn stick". - CF (September 2009)
"This is the best course I have attended in the last 10 years. I will strongly recommend it to colleagues/friends. Top marks for the instructor!!!" - FR (September 2008)
"I would like to thank Steve for his training style - he used a lot of examples which suited my learning style. I have learned a lot from this class and wanted to implement ideas generated from attending this class." - HM (September 2008)
"Absolutely fantastic! Not only values for career, but life also. Great instructor and great content. A lot to fit in with the time, but still excellent." - EH (May 2008)
"I just want to stress the very high level of satisfaction I obtained from this course lead by Steve. This is the first time I really felt a training was made for me - I can only hope it's not the last!" - AT (February 2008)
"Just thought that I'd let you know that I really enjoyed the course and found your practical examples really useful to be able to fully appreciate the theory." - RP (February 2008)
"Simply perfect - the training and especially the teacher." - WH (November 2007)
"More of the same. Keep doing what you are. I do not see anything to improve." - GC (November 2007)
Field Service Manager
"Excellent support material. Excellent instructor." - BP (November 2008)
"Maybe too much homework each night. Fast-paced but very interesting. Knowledge of the instructor is excellent." - ST (November 2008)
"The course was very well presented. Points were explained extremely well backed up by good knowledge." - RB (December 2007)
"Very good and worthwhile course." - NJ (December 2007)
"Well presented in a manner that holds your attention." - JM (December 2007)
"First class course, first class instructor. Very happy!" - NS (June 2007)
"The trainer was very good and knew his material well. It's highly beneficial that he had a lot of service experience." - PN (June 2007)
Knowledge-Centered Support Foundations Workshop
"Great course, good content, great instructor. Thanks." - SG (December 2008)
"It was good to have an explanation of KCS with good examples and to understand the integration of incident, knowledge and problem." - CM (December 2008)
"Very detailed. For me it was the first contact to knowledge management. Very good" - UV (December 2008)
"Thank you for the quality of the workshop. I think it was the right level of information for a first approach on KCS and it gave me a very good understanding of the benefits and challenges." - SP (October 2007)
"A very useful course which opened my eyes to some best practices and all the 'ditches' we are falling into." - GC (June 2007)
"Excellent course. Just what I needed and I would recommend others attend." - MG (June 2007)
"It was a great course, Greg is a fantastic trainer who knows his subject incredibly well and brings it alive with lots or relevant examples. There is nothing I would change about the course which is rare, I usually manage to find something. Just cannot wait to get started on that KCS....." - IV (June 2007)
Problem Solving & Troubleshooting
"Excellent course. Time to re-evaluate my methods!." - JD (November 2008)
"Very good instructor - enthusiastic, clear, examples, etc." - AB (November 2008)
"Very good presentation and material which is very relevant to what I am doing. Thank you Steve." - AT (November 2008)
"Steve is the key point. His experience on support allows him to provide live examples of the different situations he has experienced." - AB (November 2008)
"Fantastic class. Need more like it for everyone in the organisation." - MS (March 2008)
"The best course and instructor I've been on regarding problem solving and troubleshooting." - MV (March 2008)
"Working 6 years in a support role, this was the most effective training I have received...There are several nuggets of gold and diamonds which made this class very valuable to me. I'm very happy that I had the chance to be in this class." - PH (March 2008)
"Well Done. More CAEs should go on this course." - PM (October 2007)
"This was a good course to attend. I will implement the learning in my routine at work." - AK (October 2007)
"Really good class. I'll start using some more of the techniques to improve my efficiency." - GM (October 2007)
"Useful information which came at right time for me (as beginner in support). Lateral thinking is a way to explore in the future." - AL (July 2007)
"Very informative. Looking forward to putting what I learnt into practice. Particularly interested in the documentation and capturing information in our knowledgebase." - JW (July 2007)
"Like the “take aways” – ideas that could benefit the whole organization, not just the individuals in the class." - PY (July 2007)
"This is an excellent course that should be attended by all people new to support and even as a refresher (once a year). Class size was perfect. Enough people to share ideas with, but not so many that it felt like a crowd." - TG (December 2008)
"Really enjoyed this course. Good fun. Learnt some new techniques that will be valuable." - LC (December 2008)
"Very good course. High quality that exceeded my expectations." - CS (September 2008)
"Steve's industry experience gave real relevance to the topics discussed." - BI (February 2008)
"Before this, I thought I was a reasonably good support engineer. I now see the error of my ways and I will put a lot of this into practice immediately." - JA (December 2007)
"The class was very interesting and useful for me. I will apply what I've leaned as soon as possible." - LC (December 2007)
"The course is fantastic! Really helpful and extremely useful. Thank you very much, Steve." - IS (July 2007)
"A very useful, informative and relevant course. Steve is very knowledgeable about the subject - Thank you!" - AT (July 2007)
"I got a lot out of it. Very well presented. Good interaction." - SR (March 2007)
"Good course and instructor." - DA (July 2008)
"I thought the class was very well-paced and the style was very effective." - IW (July 2008)
"Well presented course and good materials. A good level of knowledge and well paced." - JM (July 2008)
"Instructor was very interesting, open-minded and very focused on his job. We can feel a very relevant experience in support management." - HS (April 2007)
"Very clear and well presented. Top marks." - NM (April 2007)
"Instructor was excellent and made the course very interactive and instructive. Well prepared. Thank you!" - RM (April 2007)
"The class had a good learning curve and was very informative. Steve was very helpful and accommodating." - CF (April 2007)
"Steve is fantastic. I had a lot of fun during the course. Attending this course has been one of the best decisions I have made. Can't wait to try some new things at work. This has made me think in a new direction." - GR (March 2009)
"It surprised me actually how easy it was to follow for a guy like me without excellent English verbal skills. Teacher did good job. I like that he spent some time on personal issues within my management job." - SB (March 2009)
"I felt that experience (real-life) of the instructor added to the success of the course." - EM (April 2008)
"This course was truly eye-opening and humbling. The instructor was fantastic." - NM (April 2008)
"Steve is a fantastic trainer and his knowledge and experience helped bring the course to life and add meaning to it." - MC (September 2007)
"Fantastic course and beyond. Thank you!" - SG (May 2007)
"Enjoyed openness of the course. Steve gave valuable advice and feedback." - MC (May 2007)
"The presenter Donna was very good. She involved the whole class and mixed up groups so that at the end of the course I had worked with everyone in the group. Excellent presentation!!!" - PK (January 2007)
"Very well presented and kept me engaged for the course duration." - MP (January 2007)
"Liked the extra information on stress management and email presentation. Good course for non-technical support people or those new to a customer support department. Certification test good idea." - MW
"The instructor delivered a high standard presentation with interaction to the course." - FM
"Good participation. Instructor was friendly and made a great effort and was successful in keeping the class's attention for the entire time." - DM