Telephone: +44 (845) 330-6457
Facsimile: +44 (845) 330-6458
Email: enquiries@sgsa.com
We pride ourselves on the quality of our career development courses and instructors. Here is a small sample of the more recent comments that we have received from students attending our classes.
"The course was very well presented. Points were explained extremely well backed up by good knowledge." - RB (December 2007)
"Very good and worthwhile course." - NJ (December 2007)
"Well presented in a manner that holds your attention." - JM (December 2007)
"First class course, first class instructor. Very happy!" - NS (June 2007)
"The trainer was very good and knew his material well. It's highly beneficial that he had a lot of service experience." - PN (June 2007)
Knowledge-Centered Support Foundations Workshop
"Thank you for the quality of the workshop. I think it was the right level of information for a first approach on KCS and it gave me a very good understanding of the benefits and challenges." - SP (October 2007)
"A very useful course which opened my eyes to some best practices and all the 'ditches' we are falling into." - GC (June 2007)
"Excellent course. Just what I needed and I would recommend others attend." - MG (June 2007)
"It was a great course, Greg is a fantastic trainer who knows his subject incredibly well and brings it alive with lots or relevant examples. There is nothing I would change about the course which is rare, I usually manage to find something. Just cannot wait to get started on that KCS....." - IV (June 2007)
Problem Solving & Troubleshooting
"I really do hope that I can implement what I've learned on this course. Management should get us to revisit this material as soon as possible. Thanks." - DR (March 2008)
"Fantastic class. Need more like it for everyone in the organisation." - MS (March 2008)
"The best course and instructor I've been on regarding problem solving and troubleshooting." - MV (March 2008)
"Working 6 years in a support role, this was the most effective training I have received...There are several nuggets of gold and diamonds which made this class very valuable to me. I'm very happy that I had the chance to be in this class." - PH (March 2008)
"Well Done. More CAEs should go on this course." - PM (October 2007)
"This was a good course to attend. I will implement the learning in my routine at work." - AK (October 2007)
"Really good class. I'll start using some more of the techniques to improve my efficiency." - GM (October 2007)
"Useful information which came at right time for me (as beginner in support). Lateral thinking is a way to explore in the future." - AL (July 2007)
"Very informative. Looking forward to putting what I learnt into practice. Particularly interested in the documentation and capturing information in our knowledgebase." - JW (July 2007)
"Like the “take aways” – ideas that could benefit the whole organization, not just the individuals in the class." - PY (July 2007)
"Steve's industry experience gave real relevance to the topics discussed." - BI (February 2008)
"Before this, I thought I was a reasonably good support engineer. I now see the error of my ways and I will put a lot of this into practice immediately." - JA (December 2007)
"The class was very interesting and useful for me. I will apply what I've leaned as soon as possible." - LC (December 2007)
"The course is fantastic! Really helpful and extremely useful. Thank you very much, Steve." - IS (July 2007)
"A very useful, informative and relevant course. Steve is very knowledgeable about the subject - Thank you!" - AT (July 2007)
"I got a lot out of it. Very well presented. Good interaction." - SR (March 2007)
"Instructor was very interesting, open-minded and very focused on his job. We can feel a very relevant experience in support management." - HS (April 2007)
"Very clear and well presented. Top marks." - NM (April 2007)
"Instructor was excellent and made the course very interactive and instructive. Well prepared. Thank you!" - RM (April 2007)
"The class had a good learning curve and was very informative. Steve was very helpful and accommodating." - CF (April 2007)
"Steve is a fantastic trainer and his knowledge and experience helped bring the course to life and add meaning to it." - MC (September 2007)
"Fantastic course and beyond. Thank you!" - SG (May 2007)
"Enjoyed openness of the course. Steve gave valuable advice and feedback." - MC (May 2007)
"The presenter Donna was very good. She involved the whole class and mixed up groups so that at the end of the course I had worked with everyone in the group. Excellent presentation!!!" - PK (January 2007)
"Very well presented and kept me engaged for the course duration." - MP (January 2007)
"I just want to stress the very high level of satisfaction I obtained from this course lead by Steve. This is the first time I really felt a training was made for me - I can only hope it's not the last!" - AT (February 2008)
"Just thought that I'd let you know that I really enjoyed the course and found your practical examples really useful to be able to fully appreciate the theory." - RP (February 2008)
"The instructor led the course very well, making it easy to understand and the topics relevant and interesting." - AW (November 2007)
"Simply perfect - the training and especially the teacher." - WH (November 2007)
"More of the same. Keep doing what you are. I do not see anything to improve." - GC (November 2007)
"Best course for me - 100% relevance. Instructor was captivating and held the attention of the whole class." - DC (November 2007)
"Brilliant - very specific to a support center." - RW (October 2007)
"Excellent course enhanced by Steve's delivery bringing personal experience, context and some fun humour. An intense experience, but very valuable!" -ES (October 2007)
"Great to go on a course which is so relevant to our day to day roles. Everyone learned something new regardless of experience or background, and good balance of concepts, practical techniques, and useful terms. Thanks Steve for making it so useful and enjoyable!" - SM (October 2007)
"An excellent course. A very appropriate course for my role. I would thoroughly recommend it." - SJ (July 2007)
"Excellent course. Very, very tough week, but well worth the effort. Thanks Steve." - DO'H (April 2007)
"Liked the extra information on stress management and email presentation. Good course for non-technical support people or those new to a customer support department. Certification test good idea." - MW
"The instructor delivered a high standard presentation with interaction to the course." - FM
"Good participation. Instructor was friendly and made a great effort and was successful in keeping the class's attention for the entire time." - DM