Calendar

The following events and public classes will be held in the coming months.

Events

SCP Member's Meeting
18 June 2008, London

Service Strategies will be hosting the Service Capability & Performance Standards meeting for members of the program.  As in previous years, members are invited to discuss recent updates to the program and to propose changes for the 2009 edition of the standards.

Best Practices for Customer Support 2008
16 October 2008, London

SGSA is pleased to present the sixth Best Practices for Customer Support event.  The seminar consists of presentations by industry practitioners from world class support centres and provides an opportunity to learn how other companies overcome the challenges of implementing best practices and achieving certification for their support organisations.

Public Classes

Field Service Manager

17 - 21 March 2008, Windsor
30 June - 4 July 2008, Windsor
3 - 7 November 2008, Windsor

Knowledge-Centered Support Foundations Workshop

8 - 10 April 2008, Windsor
21 - 23 October 2008, Windsor

Problem Solving & Troubleshooting

4 - 5 March 2008, Cork
6 - 7 March 2008, Cork
3 -4 June 2008, Windsor
18 - 19 November 2008, Windsor

Support Professional

19 - 20 February 2008, Windsor
6 - 7 May 2008, Windsor
9 - 10 September 2008, Bracknell
9 - 10 December 2008, Windsor

Support Specialist

9 - 10 January 2008, Windsor
26 - 27 August 2008, Windsor

Support Supervisor

22 - 24 April 2008, Windsor
15 - 17 July 2008, Windsor
7 - 9 October 2008, Windsor

Support Manager

28 January - 1 February 2008, Windsor
19 - 23 May 2008, Cork
22 - 26 September 2008, Windsor

Service Representative

Taught as an onsite class only.

 

Related resources

Career Development

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