Calendar

The following events and public classes will be held in the coming months.

Events

Service Desk & IT Support Show
27-28 April 2010, London

Come and visit our stand at the UK's leading IT service management and support event at Earls Court in April 2010.  Steve Brand, Senior Consultant at SGSA Limited, will be speaking on Knowledge-Centered Support at 11.15am on the first day of the show and also chairing two discussion groups.    Find out more about the show here Service Desk & IT Support Show.

  

SCP Executive Forum
17 June 2010, London

This unique event for executive level professionals provides an opportunity to network with your peers, discuss challenges and strategise on the future direction of the services industry.  Put the date in your diary now!

 

Public Classes (January - December 2010)

Account Management for Support
   
    21 - 22 April 2010, Windsor
    24 - 25 November 2010, Windsor

Field Service Manager
   
    17 - 21 May 2010, Windsor
    1 - 5 November 2010, Windsor

Knowledge-Centered Support Foundations Workshop
   
    25 - 27 May 2010, Windsor
    16 - 18 November 2010, Windsor

Problem Solving & Troubleshooting
   
    24 - 25 March 2010, Windsor
    13 - 14 October 2010, Windsor

Support Professional
   
    24 - 25 February 2010, Windsor
    12 - 13 May 2010, Windsor
    29 - 30 September 2010, Windsor
    8 - 9 December 2010, Windsor

Support Specialist
   
    13 - 14 January 2010, Windsor
    30 June - 1 July 2010, Windsor

Support Supervisor
   
    9 - 11 March 2010, Windsor
    14 - 16 September 2010, Windsor

Support Manager
   
    25 - 29 January 2010, Windsor
    21 - 25 June 2010, Windsor
    4 - 8 October 2010, Windsor

Service Representative
   
    Taught as an onsite class only.

 

Related resources

Career Development

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