About SGSA Limited

Headquartered in Harpenden, Hertfordshire, SGSA supports the service industry by providing career development for support and service employees and the creation and sharing of best practices for the industry.

Divested from a Pro-Cubed UK Limited business unit in 2007, the company has maintained the close relationship with Services Strategies Corporation, San Diego, that was first established by Pro-Cubed UK in 2002.  SGSA is the preferred partner for Service Strategies in Europe, the Middle East and Africa and resells the Service Capability & Performance (SCP) Standards. 

The company hosts over twenty public training classes per annum and additional bespoke classes on clients' premises.  Our consultants are experienced in preparing companies for SCP Standards certification and assisting with strategic planning, operations analysis, benchmarking and service process reengineering.

SGSA is headed by Steve Brand, an industry practitioner with over twenty years technical support and field service experience in the aerospace, electronics and software industries.  He has worked as the European director for Fortune 100 software vendors managing large international support operations.  During his time in support, Steve successfully re-engineered a number of organisations, including the introduction of real-time support models, and has driven projects to centralise and decentralise service operations, develop customer feedback programs and implement TQM systems.  He firmly believes that the quality of life for support centre employees is critical to the success of the operation and he is experienced in implementing people programs.  Steve has also served on the Board of TSANet Europe to promote closer co-operation between software vendors and assisted in the development of the SCP Standards when working for an SCP Sponsor company.

Steve holds a Bachelors degree in Mathematics and an MBA from the University of Hertfordshire.  He is currently an SCP Certification Auditor and Certified Instructor for the Service Strategies career development classes and Knowledge-Centered Support Foundations Workshop.

 

Related resources

Service Strategies Corporation