About SGSA Limited

Headquartered in Harpenden, Hertfordshire, SGSA supports the service industry by providing career development for support and service employees and the creation and sharing of best practices for the industry.

Divested from a Pro-Cubed UK Limited business unit in 2007, the company has maintained the close relationship with Services Strategies Corporation, San Diego, that was first established by Pro-Cubed UK in 2002.  SGSA is the preferred partner for Service Strategies in Europe, the Middle East and Africa and resells the Service Capability & Performance (SCP) Standards. 

The company hosts over twenty public training classes per annum and additional bespoke classes on clients' premises.  Our consultants are experienced in preparing companies for SCP Standards certification and assisting with strategic planning, operations analysis, benchmarking and service process reengineering.

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Steve Brand, Senior Consultant

SGSA is headed by Steve Brand, an industry practitioner with over twenty years technical support and field service experience in the aerospace, electronics and software industries.  He has worked as the European director for Fortune 100 software vendors managing large international support operations.  During his time in support, Steve successfully re-engineered a number of organisations, including the introduction of real-time support models, and has driven projects to centralise and decentralise service operations, develop customer feedback programs and implement TQM systems.  He firmly believes that the quality of life for support centre employees is critical to the success of the operation and he is experienced in implementing people programs.  Steve has also served on the Board of TSANet Europe to promote closer co-operation between software vendors and assisted in the development of the SCP Standards when working for an SCP Sponsor company.

Steve holds a Bachelors degree in Mathematics and an MBA from the University of Hertfordshire.  He is currently an SCP Certification Auditor and Certified Instructor for the Service Strategies, Consortium for Service Innovation and Alexander Consulting classes.

 

 

Isobel van der Vegt, Senior Consultant

Isobel van der Vegt is a senior consultant with SGSA, having joined the company in 2008. Isobel has worked in support for twenty years, supporting ERP packages and managing multinational teams. Prior to joining SGSA, Isobel worked as the Financial Application Support Manager at McKinsey & Company and in similar roles for Oracle Corporation, NCR and Hewlett Packard. Isobel enjoys the challenges of managing remote teams and working with support services provided by outsourcing companies in India. Isobel has built on her drama training to develop strong presentation skills, she has designed and delivered a number of training programs in diverse environments. Isobel is passionate about knowledge management and believes that it is a key element in providing consistent services and to improving efficiency.

Isobel is a Certified Support Manager and a Certified Instructor for the Service Strategies career development classes.

 

 

 

 

 

Related resources

Service Strategies Corporation